Shipping policy
Orders take around 3-8 days to be delivered via standard shipping. West coast 3-5 Days, Mid U.S. 4-6 Days, and East Coast 5-8 Days. When your order ships, you'll receive a shipping confirmation email with a UPS tracking link.
Our warehouse ships Monday - Friday from 9am - 5pm.
Our warehouse does not ship on MLK Jr Day, President's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving and annually 12/24-1/1.
Orders shipped out Friday via Overnight are not guaranteed for Saturday delivery and will likely be delivered Monday.
My order was delayed, now what?
We’re sorry to hear that! Unfortunately, once an order has shipped, we’re at the mercy of our carriers to deliver our orders as promised. If a delay happens on UPS’s part, it is out of our control and we are unable to offer refunds for shipping costs at this time. We are always here to help so if you have any questions please email us at hello@confetepartybox.com and we’ll see what we can do.
Unsuccessful delivery or missing packages:
We will do our best to contact our carriers to see where your packages are at. If it shows your package delivery was unsuccessful this is typically due to a wrong address. If a package is missing we will do our best to track it down however beyond that there is not much we can do. We recommend filing a claim with the carrier and we can do the same on our end.